I have forgotten my password.
If you have forgotten your password, you should visit the Member Center and scroll down to "Forget your Password?". Enter your email address and click "Email my Password Now".  Your password will be sent immediately. If you wish to change your password, go back to the Member Center, click on the Personal Information tab and select "Email and Password". You will be able to change your password here. Remember to choose the "Update Information" button at the bottom of the screen when you make changes.

If I have multiple email addresses, which email do I use to login?
You may provide multiple email addresses (such as personal and business), but you must select one as your primary (default) address. This address will serve as your account log-in, as well as the address by which you will receive Hands On Nashville communications.

Why does "email address provided is already in use by another user" appear when I try to register?
This message probably means that you already have an account established. To obtain your password, visit the Member Center and enter your email address in the "Forget your Password?" section. Your password will be sent to you immediately. If you are trying to set up an account for other family members, each member must have their own unique email address. An easy way to do this might be through a free service such as yahoo or hotmail. You are always welcome to call the Hands On Nashville office at (615) 298-1108 to sign up for projects or update your contact information.

I am having difficulty registering for a project or a course as an individual.
Please make sure that you have registered. If you have just registered, you will need to check your email and activate your account (by following the link in the email). Once you have activated your account, select your project and sign-up. If you are not a new user, please make sure that you have logged. Once you log in, you will be able to sign up for projects.

A message appears that states I have restrictions on my account.
Your account may be missing some required information. Be sure all fields with required information (those marked with an orange asterisk) are completed in your personal account information.  Please also check the age requirement for the project to confirm that the project is appropriate for your age.

I am having difficulty registering a team for a project or special event.
1.  You must first register all of your team members.
2.  Once all of your team members have been registered you can create your team and add your team members.
3.  Select your project and add your team.