Help/Frequently Asked Questions

Welcome to our help page. Click on a question below to be taken to its answer. When you're done reading the answer, click "Back to Top" to return to the list of questions here. If you have a question that isn't answered on this page, please email us at support@hon.org.

Please note: Our website is powered by HandsOn Connect, an innovative volunteer management system created by HandsOn Network, (the system is being used by volunteer resource centers throughout the country!). Thank you for your feedback as we work to make volunteering as accessible as possible to all Middle Tennesseans via HON.org.

Questions About HON.org Registration and Account Management:

Questions About Volunteering with HON:

Questions About HON's YVC Program:


Questions About HON.org Registration and Account Management:

How do I become a Hands On Nashville volunteer?
Becoming a Hands On Nashville volunteer is easy! Simply register yourself by creating a HON.org account. It does not cost anything and your information will be kept private and secure. Click here to read more about becoming a HON volunteer.
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I do not have a HON.org account. How do I create one?
Click on Become a Volunteer – the right in the blue menu above. Select the green “Create an Account” button, and complete the short registration form.

A FEW THINGS TO NOTE:
- When creating your password, it must be at least 8 characters.
- The email address you enter will be your username to login in the future. Every account needs a unique email address.
- If during registration you receive a message that your email address is already in use, then click on the LOGIN button at the top right of the page, and enter your email address. If you do not know the password for your account, then click "Forgot Password" and password reset instructions will be emailed to you. If the temporary password instructions you recieve do not work, please email support@hon.org or call 615-298-1108 ext. 301.

Once you click “submit” you will be automatically logged into your account. You can use the "My Account" tab to manage your personal information, view and manage the volunteer opportunities you’ve signed up for, create and manage volunteer teams, and more.

The video below offers a step-by-step guide showing how to create and manage a volunteer account.



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I thought I already had a HON.org account, but am unable to login to the system. Now what?
If you input your username (email address) and click "Forgot Password" and nothing happens, please email support@hon.org or call 615-298-1108 ext. 301. We will be happy to help you regain access to your account!
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I tried to create an account, but the system says my email address is already in use. What should I do?
If during registration you receive a message that your email address is already in use, then click on the LOGIN link at the top right of the page, and enter your email address. If you do not know the password for your account, then click "Forgot Password" and password reset instructions will be emailed to you. If the temporary password instructions you receive do not work, please email support@hon.org or call 615-298-1108 ext. 301.
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I forgot my username. How do I retrieve that information?
Your username is the email address you used when you created your account. If your email address does not work at login, please contact us at support@hon.org or (615) 298-1108 Ext. 301 and a HON representative should be in contact with you within two to three business days. Please provide us with your name, email address, and your preferred phone number. 
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I forgot my password. How do I retrieve that information?
Click the green "LOGIN" button on the top right of the website. Enter your username and click "Forgot password?" An email with a temporary password will be sent to you. Return to our website, click the green “LOGIN” button, and enter your username and your temporary password. The system will prompt you to change your password. PLEASE NOTE: Passwords must be at least eight characters. If the temporary password instructions you receive do not work, please email support@hon.org or call 615-298-1108 ext. 301.
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Do I need to have an email address to volunteer with HON?
Yes. Our website uses your email address to identify you and send you important information about any volunteer opportunities you sign up for. If you do not have an email account, you can get one free of charge from Yahoo or Google. Free Internet access is also available from most public libraries.
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What's up with the Skills Profile in the My Account section? What is it used for?
We aren't actively using this function, as the skills feature is still in development. If you are interested in using specific professional or trade skills in your volunteer work, please visit our Skills-based Volunteering page.
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I am a youth volunteer. How do I get started? How old do I have to be to register on this site?
Please visit our Youth & Teens page for information about volunteer opportunities for youth-only projects. You must be 13 years old to register as a volunteer on our website. Although children 12 or younger cannot create an account on this site, several of HON's volunteer opportunities are open to youth in this age group. Please visit our Youth & Teens page and our Families page for additional information.
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Questions About Volunteering with HON:


How do I search and sign up for volunteer opportunities?
Click on "Find an Opportunity" - located in the blue menu above - to search for opportunities or browse our Opportunity Calendar. Once you find a project that you would like to participate in, click on "Sign Up" or "Express Interest" located at the bottom of the opportunity description.

If it is a Sign Up opportunity, then you can sign up directly for that opportunity and will receive a confirmation email containing all the information you will need to participate, including directions. If you have questions about the project, you can send an email to the Opportunity Leader listed at the bottom of the project description.

If it is an Express Interest opportunity, then our Nonprofit Partner will contact you directly with further information about the volunteer opportunity and tell you how to sign up. An automated email will also be sent to you with contact information for the organization so that you can follow up with them if you do not get a response.

The video below offers a more in-depth look at using the search and signup functions.

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What if I have questions about a volunteer opportunity and want them answered before I sign up?
At the bottom of every volunteer opportunity page, there is a link to email the Opportunity Leader. By clicking on this link, you can email your questions directly to the Opportunity Leader. If you do not hear back within two to three days, please email hon@hon.org.
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I would like to volunteer with a group of friends/family/co-workers. How do I create and manage a volunteer team?
Please visit our Group Volunteering page for information about how to create and manage a team.
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I have been waitlisted for a project. Now what?
When (and if) a space opens up, you will be notified via email. Open spaces will be filled on a first-come, first-served basis, so if you are still available and interested for the volunteer opportunity, make sure you login, return to the sign-in page and claim one of the open spaces. PLEASE DO NOT JUST SHOW UP FOR THE PROJECT.
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How do I remove myself from a project so that others can take my place?
If you need to remove yourself from a project, please log in, go to the "My Account" tab, find the project under the "Upcoming Opportunities" section, and click "Remove Me."
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I am a court-ordered volunteer. How do I get started?
Please visit our Court-ordered Service page.
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Can I keep track of my volunteer service through Hands On Nashville?
Most nonprofits verify attendance using their own systems. To eliminate duplication of efforts, Hands On Nashville does not require nonprofits to verify attendance through the Hands On Nashville system. If you would like to keep track of your volunteers hours, you may do so using our self-reporting feature.

To self report hours, follow these steps: 

  • Log in to your volunteer account.
  • Click on My Account. On the left-hand side of the page, click on the link that says, "Self Report Your Volunteer Hours." 
  • Select the organization you served with. Don't see it in the list? Use the "click here" link to type in the organization name.
  • List the opportunity name, date of service, start and end times, and impact area.
  • Click "Submit."
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My hours are not accurate. Why aren’t my hours showing up?
In order for your hours to be accurate, either the nonprofit must verify attendance using the Hands On Nashville system (which they are not required to do), or you must self-report your hours using our self-reporting feature. If you have questions about your hours, please contact support@hon.org.
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I have a question that is not answered on this page.
Please email us at support@hon.org or call 615-298-1108 ext. 301.

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Questions About hoN'S YVC PROGRAM:

I am a parent. Should I participate in the YVC project with my son/daughter?
All YVC projects are specifically designed for youth ages 11 to 18 to comfortably volunteer without the accompaniment of their parent or guardian. Understanding that maturity levels vary, and as a parent you may feel more comfortable volunteering with your child, there are a couple of options available. HON posts family-friendly volunteer opportunities that are ideal for parents to volunteer alongside their youth. Please feel free to contact Hands On Nashville's YVC Outreach AmeriCorps Member with specific questions regarding YVC projects (615-298-1108 ext. 416 or yvc@hon.org.

Who creates the YVC opportunities?

All YVC opportunities are created by the HON Youth Program Manager. These opportunities are thoughtfully developed to engage the appropriate age group based on the nature and volume of the service activity. Each of the YVC projects seeks to empower youth to serve and give back to their community on their own. Some of the goals of this process include:
-Expanding their knowledge base
-Contributing to the direct impact of an issue area
-Increased civic engagement
-Cultivating a spirit of global citizenship

Will there be a member of the HON staff present at every YVC opportunity?
Not necessarily; each YVC opportunity is led by either a staff member from our partner nonprofit agency, a member of the HON staff, or a trained HON youth intern or volunteer leader. A responsible Opportunity Leader will always be onsite to provide guidance, answer questions, and properly handle emergency situations should they arise. You are always welcome to contact the Opportunity Leader directly; his/her email is listed in the gray “sign up” box on the opportunity details page of each opportunity. If you have questions or concerns regarding a particular opportunity, please contact the YVC Outreach AmeriCorps Member at 615-298-1108 ext. 416 or yvc@hon.org.

Have a question that's not answered on this page? Email us at support@hon.org