Resolve to Serve Stories
2019 Strobel Awards

Opportunity Details

Health & Wellness

Age Minimum (with Adult): 18+, Minimum Age:18+

Volunteer Intake Practitioner (VIP)

When people in need call us, they need a caring person to listen, reassure, and help. That is why we need you. You can be the person who meets them first, makes their initial interaction with us a welcoming one, and most importantly, helps them receive the care they need.
Time Commitment: A weekly work shift of 3 to 4 hours, during the hours of 8 am to 5 pm, Monday through Friday. Priority will be given to volunteers who have the availability to volunteer long term, for at least a span of 2 to 3 months.
Duties will include but not be limited to:
  • Arriving in a timely manner to handle calls during your shift, greeting prospective clients promptly when they call
  • Conducting a client-centered intake experience
  • Communicating with clients, families and others in a caring, empathetic, courteous, and respectful manner
  • Receiving and responding to incoming calls from referral sources: exchanging information to identify clients’ needs and determining our ability to meet them
  • Entering and updating prospective client status information as needed in our data systems
  • Scheduling initial counseling sessions when appropriate and providing resource information options as needed
  • Recording the outcome of calls, making follow-up calls as necessary, and identifying alternative community service sources when Intake solutions are not available
  • Fostering teamwork and contributing to Insight’s client service goals
  • Ensuring client safety, dignity and privacy at all times, including HIPAA’s client confidentiality rules
Qualifications: This role requires…
  • The willingness to learn Insight’s: mission, services, resources, and processes
  • Critical thinking, service excellence, and interpersonal communication skills to solve problems for our clients, referral sources, and therapists as needed
  • The ability to understand written and verbal instructions and basic computer skills, with attention to detail, thoroughness, and accuracy
  • Any previous intake experience is a great help, but not necessary to succeed in this role
Insight Counseling Centers exists to restore lives to wholeness – mentally, emotionally, and spiritually. Insight provides quality, spiritually-integrative mental health counseling services for individuals, couples, and families, training for professionals, and mental health awareness education for communities in Middle Tennessee.
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Volunteers needed through 12/31/2019

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