Opportunity Details

Technology

Age Minimum (with Adult): 18+, Minimum Age:18+

ZOOM Expert


We are looking for a Zoom Expert! The Center for Nonprofit Management is hosting online workshops for the remainder of 2020, and we are looking for an enthusiastic volunteer who can support our facilitators with using Zoom as an online learning platform. Workshops range from one hour to 3 hours, and are offered generally from 9 am-12 pm. To view our workshop offerings, you may click here.   
 
The skills we are looking for include: 
Zoom Expert - 
Well-acquainted with using Zoom and all of its capabilities. This includes the following: 
  • Understanding the difference between role of Host, Co-Hosts and participants 
  • Understanding how to create and launch polls 
  • How to manage participants (mute, re-name, merge audio & video)  
  • Flexible and can troubleshoot tech problems that arise 
 
Customer Support - 
  • This is an outward-facing customer service role so we need the volunteer to be patient, supportive, engaging and professional  
  • You will be the point of contact for participants when they are having tech issues or who have questions  
  • These are business-professional phone calls. Please wear business casual attire. 
  • You must arrive 5 – 10 minutes early. You cannot be late. 
 
We expect you to be available for the entire workshop timeframe.  
Technology  & Environment -  
  • Minimal background noise  
  • Needs a device (computer, smart phone) that has video and audio capabilities to interact with the group. Please note that many desktops do not have video and audio capabilities built in.  
  • For the video and audio to work, it is highly recommended that they use internet with at least 10 mg upload capability  
Click on this meeting link to ensure Zoom is ready on your device. Watch this 53 second video from Zoom to learn more.   
 
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In accordance with Mayor John Cooper’s Roadmap for Reopening Nashville, Hands On Nashville recommends the following guidelines for volunteering:     
  • Individuals belonging to the following groups should not volunteer for in-person opportunities: ages 65 and up, those with elevated health risk or compromised immune systems, anyone who is feeling unwell (or who has been exposed to/is caring for someone who is sick or has a compromised immune system).    
  • Volunteers who attend projects should take recommended precautions, including maintaining distances between themselves and other people; practicing hand-washing and sanitation of spaces; wearing gloves, masks, and other protective gear; etc. As always, consult a medical professional should you begin to feel unwell at any point during or after a project.    
      
If you decide not to attend a project, please log in to hon.org and remove yourself from the opportunity ahead of time so that another volunteer may have a chance to fill your slot. If you have any trouble with this, email hon@hon.org and we’ll be happy to help!    
  
Please be aware that your project may be canceled with short notice. Projects are subject to change depending on shifting guidelines and circumstances. We appreciate your understanding. 
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Express Interest

Volunteers needed through 10/31/2020

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